Gamify Rec Support

Need help? Email kienobimedia@gmail.com, or tap Contact us under Privacy on the app's first screen. We aim to answer within 24 hours.

How long does an edit take?

Usually about 10 minutes, and the sample takes a couple of minutes. You can close the app while it runs, and your reel will be there when you come back. If it takes much longer, our editing computer is busy or away, and it will carry on when it's back.

My reel didn't come back

Open the app with a good connection and tap See how it's going on the first screen. If it says there was a problem, tap Try again. If it's still stuck, email us.

My lines were cut or the edit looks wrong

Say each line as written, then stay quiet for the count on screen. If you mess up a line, pause and say the whole line again: the edit keeps your last try. Tap Report a problem under the finished reel to tell us what went wrong.

Plans and credits

A script uses 2 credits and a reel uses 5. Monthly credits reset each time your plan renews and don't carry over. Bought credits never expire. A failed edit gives its credits back. The sample reel is always free.

Apple handles billing. To change or cancel your plan, go to Subscriptions in your Apple Account settings. To ask for a refund, go to reportaproblem.apple.com. On a new phone, tap Plans on the first screen, then Restore Purchases, using the same Apple Account.

What are My photo, Emoji and Image?

For each thing your reel shows, you choose: your own photo or video, an emoji, or an image we make. If no image fits, it stays as the emoji. Check any image before you post.

Can I trust what the coach writes?

Your coach is an AI and can get things wrong. Check the facts before you post, and check with a professional on anything about health, the law or money.

Report a script or reel

Tap Report a problem on the coach screen or under the finished reel. It opens an email with what we need to find it.

Delete my data

On the app's first screen, go to Privacy and tap Ask us to delete my data. You can also tap Stop sharing there, so nothing new is sent. The privacy policy has the details.